How To Complain

HOW TO COMPAIN is the first Zimbabwean website to have an internal ombudsman. His job is “to collect, consider, investigate, respond to, and where appropriate come to a conclusion about readers’ comments, concerns, and complaints in a prompt and timely manner, from a position of independence within the organisation”.’s policy is to correct substantial errors as soon as possible. Corrections appear on the relevant web page and significant corrections are collated in our corrections and clarifications column.

The issues covered by the ombudsman include accuracy, opportunity to reply, privacy, harassment, intrusion into grief and shock, discrimination, confidential sources, children and

What the ombudsman won’t look at

The ombudsman was introduced to resolve substantial complaints and queries from individuals who feel we’ve breached editorial standards. As such, the ombudsman’s time, effort and resources will be focused on such complaints, and he reserves the right not to consider complaints:

  • From anyone not personally and directly affected by the matter which forms the subject of the complaint.
  • That are trivial, hypothetical or otherwise vexatious or insignificant.
  • That are without justification (such as an attempt to argue a point of view or to lobby).

How do I complain?

You can email the ombudsman at: [email protected]

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